Customer services


By phone
Its easiest online but if you prefer you can call our order line on 0330 123 1907 - Lines are open Monday to Thursday 8am to 6pm, Friday 8am - 5pm.

We  accept payment by Visa, Mastercard, Eurocard, Visa Debit, Switch, Solo, Delta and JCB Visa.

For your peace of mind, all our online transactions are processed securely and we will confirm your order via email. So you can shop 24/7 with complete confidence.

Our eCommerce system uses Secure Sockets Layer Technology (SSL) to ensure that your credit card information remains private. SSL is the system that is used by all reputable e-commerce sites and is the industry standard for encryption technology. We use Secure E-Payment from HSBC and their Secure Servers to manage all our online transactions.

All you have to do is select which card you want to use and key in the required information in the online form provided, including the card number and expiry date. You must provide us with a billing address before submitting your order.

Shopping online with Sally Express is an easy step-by-step process

You can browse through our selection of Hair and Beauty Products by selecting the shopping area you want by clicking on the left panel of the 'Home page' . You can move in and out of different product pages and switch between shopping areas, adding what you want to your shopping basket as you go.

If you already know the sort of product you are looking for, and haven't got time to browse, you may prefer to go straight to 'Search' to quickly find what you want.

Once you are happy with your order, you need to go through the short 'Checkout' process to sort out delivery and payment.

You can return to the homepage at any time by clicking on the 'Home' link at the top of the page.

Hair and Beauty Professional Customers
If you are in the Hair or Beauty Profession only you can apply for a Salon Services Trade Card which will entitle you to purchase professional products at our trade prices.     

When do I have to login?
You only have to login if you hold a Salon Services trade card and want to view and purchase professional products at our trade prices. Retail customers do not have to login.

How do I choose an item?
While you are browsing in your chosen shopping area, you will be able to select any item you want to buy by clicking on 'Add To Basket', which will store it in your shopping basket until you are ready to proceed to the Checkout.

To find out more about an item that interests you, click on its photo or name. You will be able to view a larger image and a detailed description. For some products, you can select the variant and quantity you want and then click 'Add To Basket'. When you are ready to buy, just go to 'Checkout'.

You can change your mind at any time before you pay for your chosen items, or you can view your Basket Contents and update the quantity or remove any item.

How do I use my Shopping Basket?
Your shopping basket can be accessed by clicking on the 'Basket Contents' link at the top of the page. This basket will show you the cost breakdown of the products you have selected up until that point.

You can access your shopping basket at any stage, to delete items or to change the quantity selected.

When you are happy with the items in your shopping basket you can proceed to the 'Checkout' by clicking on checkout. If you want to continue shopping just select another product area from the 'Home Page'.

What is the checkout?
The online checkout is where you can submit your order and pay for it. You will be taken through a short step-by-step process to Sign In and review your order. You will then be asked where you want your items to be delivered and how you would like to pay for them. Fill in your payment details, and click MAKE PAYMENT. Only then will we collect payment from you. At the same time we will confirm your order back to you by email and provide you with an order number. We recommend that you print a copy of your order for your records.

Technical questions

If you have any technical queries, please first read through the following notes:

What is the best browser to use to shop online with Sally Express?

Sally Express is designed to be used with most popular browsers.

Why do I need a password, and what happens if I forget it?

You will only have a password if you have registered your professional trade card with Using a password means that you are the only person who will be able to access your account, which helps make shopping online with us secure.

You need your password each time you Login. If you have forgotten it, simply enter your email address and select the button which says . Please E-mail Me My Password.