Help
ORDERING
By phone
Its easiest online but if you prefer you can call our order line on 0845 601 4861 - Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday 10am to 4pm.
Subject to availability of goods, orders received before 3pm will usually be dispatched on the same day. Please have to hand your item codes and payment details.
We accept payment by Visa, Mastercard, Eurocard, Visa Debit, Switch, Solo, Delta and JCB Visa.
By fax
Please send your order to us by fax on 0845-601-4857. We will be pleased to receive your instructions this way and you will receive a call back from our Customer Service team to take payment details from you prior to your order being shipped.
Online
For your peace of mind, all our online transactions are processed securely and we will confirm your order via email. So you can shop 24/7 with complete confidence.
Our eCommerce system uses Secure Sockets Layer Technology (SSL) to ensure that your credit card information remains private. SSL is the system that is used by all reputable e-commerce sites and is the industry standard for encryption technology. We use Secure E-Payment from HSBC and their Secure Servers to manage all our online transactions.
All you have to do is select which card you want to use and key in the required information in the online form provided, including the card number and expiry date. You must provide us with a billing address before submitting your order.
SHOPPING ONLINE WITH SALLY EXPRESS IS AN EASY STEP-BY-STEP PROCESS
You can browse through our selection of Hair and Beauty Products by selecting the shopping area you want by clicking on the left panel of the 'Home page' . You can move in and out of different product pages and switch between shopping areas, adding what you want to your shopping basket as you go.
If you already know the sort of product you are looking for, and haven't got time to browse, you may prefer to go straight to 'Search' to quickly find what you want.
Once you are happy with your order, you need to go through the short 'Checkout' process to sort out delivery and payment. The 'Checkout' link is at the top right corner of the page.
You can return to the homepage at any time by clicking on the 'Home' link at the top of the page.
Do I have to Create an Account?
If you are in the Hair or Beauty Profession only you can apply for a Sally Trade Card which will entitle you to create an account with us. Once you have an account with us you can shop at our trade prices.. If you do not have an account you will be charged the retail prices for the items you select. Creating an account will allow us to keep your details for the next time you shop with us to speed up the checkout process. You can access your account whenever you wish and change your details by clicking on 'Your Account' at the top of the page. Please read our Privacy Policy.
When do I have to Sign In?
You can Sign In whenever you want, but you don't have to until you are ready to buy something with us or wish to access your 'Account' . There's no need to worry, as you will be given the option to Sign In when the time is right.
How do I choose an item?
While you are browsing in your chosen shopping area, you will be able to select any item you want to buy by clicking on 'Add To Basket', which will store it in your shopping basket until you are ready to proceed to the Checkout. Alternatively, clicking on 'Buy One Now' will take you straight to the checkout process.
To find out more about an item that interests you, click on its photo or name. You will be able to view a larger image and a detailed description. For some products, you can select the variant and quantity you want and then click 'Add To Basket'. When you are ready to buy, just go to 'Checkout'.
You can change your mind at any time before you pay for your chosen items, or you can view your Basket Contents and update the quantity or remove any item.
How do I know that the item I want is in stock?
All orders are subject to availability. However, we try to ensure we only show products on the site that are currently in stock. If you place an order for something which isn't in stock, we will contact you by phone or e-mail as soon as possible after you placed your order. We will also tell you when you can expect delivery, giving you the option of waiting or selecting another product.
How do I use my Shopping Basket?
Your shopping basket can be accessed by clicking on the 'Basket Contents' link at the top of the page. This basket will show you the costed breakdown of the products you have selected up until that point.
You can access your shopping basket at any stage, to delete items or to change the quantity selected.
When you are happy with the items in your shopping basket you can proceed to the 'Checkout' by clicking on the link at the top right-hand corner of the shopping page. If you want to continue shopping just select another product area from the 'Home Page' that appears in the blue panel on the left-hand side of the page.
What is the checkout?
The online checkout is where you can submit your order, pay for it, and arrange for delivery. You will be taken through a short step-by-step process to Sign In and review your order. You will then be asked when and where you want your items to be delivered and how you would like to pay for them. Fill in your payment details, and click MAKE PAYMENT. Only then will we collect payment from you. At the same time we will confirm your order back to you and provide you with an order number. Finally, we will e-mail you to confirm your order.
TECHNICAL QUESTIONS
If you have any technical queries, please first read through the following notes:
What is the best browser to use to shop online with Sally Express?
Sally Express is designed to be used with most popular browsers.
Why do I need a password, and what happens if I forget it?
Using a password means that you are the only person who will be able to access your account, which helps make shopping online with us secure.
You need your password each time you Sign In. If you have forgotten it, simply enter your login name and select the button which says . Please E-mail Me My Password. and click on the 'Login' button.