Terms & Conditions

1 OWNERSHIP AND REGISTERED ADDRESS

sallyexpress.com is owned and operated by Sally Salon Services Limited. We are registered in England and our company number is 01060763. Our registered address is 210 Wharfedale Road, Winnersh Triangle, Wokingham, Berkshire RG41 5TP.

Our VAT number is GB 260 9241 69

2 REGISTRATION

2.1 Before you use and shop at sallyexpress.com you may choose to register with us.

2.2 You must be eighteen years of age or over.

2.3 You must ensure that the details you provide are correct and inform us immediately of any changes to your details.

2.4 You will be asked to enter your details and your own user name and password.

2.5 When you have registered with us we will set up your account.

2.6 To access your account you will need to enter your user name and password.

2.7 You will be responsible for all the activities in your account so you must keep your password confidential and secure.

2.8 If you believe someone else knows your password please change your password.

2.9 sallyexpress.com reserves the right to suspend or terminate your account immediately at our reasonable discretion or if you breach these Terms and Conditions

3 PRICES

3.1 It is our intention to keep our website up to date and error free. Prices may change over time and there may be occasions when prices are incorrect and differ from your previous order(s). Correct prices will be invoiced to you at the prices on the date when your order is ready for dispatch and confirmed on your delivery confirmation.

3.2 All 'Retail' prices include VAT. All 'Trade' prices exclude VAT.

3.3 Delivery charges are clearly highlighted throughout this website.

3.4 Promotions and prices you see in this website are not necessarily available at Sally Salon Services stores and vice versa

4 AVAILABILITY

We aim to hold all products in stock at all times. However, sometimes a product might prove more popular than we expected and therefore there may be occasional delays. If so, we will give you our best estimate of delivery times and endeavour to keep you informed.

5 ORDERING AND ACCEPTANCE

5.1 All orders will be subject to our acceptance of the order.

5.2 You consent to us notifying you via your email address provided on registration about your order.

5.3 When you submit your order you will receive an automatic return email notifying you that we are processing your order.

5.4 We will then send you a second email acknowledging your order and your invoice with an estimated delivery time.

5.5 Please notify us immediately via email on ukmailorder@sallyexpress.com if your order is incorrect or if you wish to cancel your order.

5.6 Your order will be accepted by us when we despatch the goods to you.

5.7 Special order items (including but not limited to furniture and equipment) cannot be cancelled, exchanged or refunded.

5.8 Refunds of all furniture and equipment orders are subject to a handling charge equivalent to 10% of the price of the goods.

6 DELIVERY

6.1 Please refer to our delivery terms.

7 OUR RIGHT TO CANCEL

7.1 Where prices are incorrect due to a typographical error in the pricing information we reserve the right to cancel your order.

7.2 We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control.

7.3 We will notify you by email and will replace or refund any monies paid within 30 days of your order.

8 INTELLECTUAL PROPERTY

8.1 The entire content of this website including but not limited to images, illustrations, designs, icons, photographs and written materials is subject to copyright, trademarks and other intellectual property rights and is owned or controlled or licensed to Sally Salon Services Limited.

8.2 You may only download or copy the materials on the website for the purpose of ordering the good from this website, but you are not entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such materials

9 LIABILITY

9.1 Our liability for any claim for loss or damage arising from the use of this website or any information contained in any of the materials on this web site or as a result of purchasing any products from this website, shall be limited to the sum paid by you for the relevant order.

9.2 We do not give any warranty or guarantee as to the accuracy of the content of this website and shall have no liability to you for any losses arising as a result.

9.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any order that is caused by events outside our reasonable control.

9.4 The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Sally Salon Services Limited, or any of our employees or agents.

9.5 Where we provide any information supplied by a third party, we do not give any warranty or guarantee as to its accuracy or otherwise, and shall have no liability to you for any losses arising as a result.

9.6 To the full extent applicable by law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of this website and/or you purchasing products from this website.

9.7 The sallyexpress.com website may include links to other websites or material which are beyond our control. When you activate any of these, you will leave the sallyexpress.com website. We accept no responsibility or liability for the material on any website which is not under its control.

9.8 Where products are expressed to be 'For Professional Sale Only' or 'For trade customers only', you warrant that you are a professional and that you will use the products for professional use only. Products are sold on the understanding that they will be used for their intended purpose. We will not be responsible for the misuse of any products by trained or untrained personnel.

10 GENERAL

10.1 We reserve the right to amend these terms and conditions from time to time. We will notify you of any changes made to these terms and conditions by posting the changes on sallyexpress.com or by the email address you provided on registration. If you continue to use the website after the changes take effect you will be bound by the new terms and conditions.

10.2 We may transfer or assign our rights and liabilities referred to in these terms and conditions. You may not transfer any rights or liabilities arising out of your use of this website.

10.3 A person who is not party to these terms and conditions shall have no right to enforce any term under the Contracts (Right of Third Parties) Act 1999.

10.4 These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Where there is a dispute, you agree the dispute will be settled in the exclusive jurisdiction of the English courts.