Customer information
ORDERING
By phone
Order line 0845 601 4861 - Call us Monday to Friday - 9am to 5.30pm. All phone
orders received before 3pm will usually be dispatched on the same day. Please
have to hand your item codes and payment details.
We currently accept Visa, Mastercard, Eurocard, Visa Debit, Switch, Solo, Delta
and JCB Visa. Unfortunately we cannot accept American Express.
By fax
Please send you order to us by fax on 0845-601-4857. We will be pleased to
receive your instructions this way and you will receive a call back from our
Customer Service team to take payment details from you prior to your order
being shipped.
Online
For your peace of mind, all our online transactions are processed securely and
we will confirm your order via email. So you can shop 24/7 with complete
confidence.
Our e-commerce system uses Secure Sockets Layer Technology (SSL) to ensure that
your credit card information remains private. SSL is the system that is used by
all reputable e-commerce sites and is the industry standard for encryption
technology. We use Secure E-Payment from HSBC and their Secure Servers to
manage all our online transactions.
All you have to do is select which card you want to use and key in the required
information in the online form provided, including the card number and expiry
date. You must provide us with a billing address before submitting your order.
SHOPPING ONLINE WITH SALLY EXPRESS IS AN EASY STEP-BY-STEP PROCESS
You can browse through our selection of Hair and Beauty Products by selecting
the shopping area you want by clicking on the left panel of the 'Home page' .
You can move in and out of different product pages and switch between shopping
areas, adding what you want to your shopping basket as you go.
If you already know the sort of product you are looking for, and haven't got
time to browse, you may prefer to go straight to 'Search' to quickly find what
you want.
Once you are happy with your order, you need to go through the short 'Checkout'
process to sort out delivery and payment. The 'Checkout' link is at the top
right corner of the page.
You can return to the homepage at any time by clicking on the 'Home' link at the
top of the page.
Do I have to Create an Account?
If you are in the Hair or Beauty Profession you will need to create an account
with us including your Sally Card number. Once you have registered you will see
the trade prices for the items you are selecting. You can place an order
without an account but you will be charged the retail prices for the items you
select. Creating an account will allow us to keep your details for the next
time you shop with us to speed up the checkout process. You can access your
account whenever you wish and change your details by clicking on 'Your Account'
at the top of the page. Please read our Privacy Policy.
When do I have to Sign In?
You can Sign In whenever you want, but you don't have to until you are ready to
buy something with us or wish to access your 'Account' . There's no need to
worry, as you will be given the option to Sign In when the time is right.
How do I choose an item?
While you are browsing in your chosen shopping area, you will be able to select
any item you want to buy by clicking on 'Add To Basket', which will store it in
your shopping basket until you are ready to proceed to the Checkout.
Alternatively, clicking on 'Buy One Now' will take you straight to the checkout
process.
To find out more about an item that interests you, click on its photo or name.
You will be able to view a larger image and a detailed description. For some
products, you can select the variant and quantity you want and then click 'Add
To Basket'. When you are ready to buy, just go to 'Checkout'.
You can change your mind at any time before you pay for your chosen items, or
you can view your Basket Contents and update the quantity or remove any item.
How do I know that the item I want is in stock?
All orders are subject to availability. However, we try to ensure we only show
products on the site that are currently in stock. If you place an order for
something which isn't in stock, we will contact you by phone or e-mail as soon
as possible after you placed your order. We will also tell you when you can
expect delivery, giving you the option of waiting or selecting another product.
How do I use my Shopping Basket?
Your shopping basket can be accessed by clicking on the 'Basket Contents' link
at the top of the page. This basket will show you the costed breakdown of the
products you have selected up until that point.
You can access your shopping basket at any stage, to delete items or to change
the quantity selected.
When you are happy with the items in your shopping basket you can proceed to the
'Checkout' by clicking on the link at the top right-hand corner of the shopping
page. If you want to continue shopping just select another product area from
the 'Home Page' that appears in the blue panel on the left-hand side of the
page.
What is the checkout?
The online checkout is where you can submit your order, pay for it, and arrange
for delivery. You will be taken through a short step-by-step process to Sign In
and review your order. You will then be asked when and where you want your
items to be delivered and how you would like to pay for them. Fill in your
payment details, and click MAKE PAYMENT. Only then will we collect payment from
you. At the same time we will confirm your order back to you and provide you
with an order number. Finally, we will e-mail you to confirm your order.
TECHNICAL QUESTIONS
If you have any technical queries, please first read through the following
notes:
What is the best browser to use to shop online with Sally Express?
The Sally Express shopping site is designed to be used with most popular
browsers. Your shopping experience will be enhanced if you are using Internet
Explorer version 5 or above, Netscape versions 6 or above and AOL version 5.0.
Why do I need a password, and what happens if I forget it?
Using a password means that you are the only person who will be able to access
your Account, which helps make shopping online with us secure.
You need your password each time you Sign In. If you have forgotten it, simply
enter your login name and select the radio button which says . Please E-mail Me
My Password. and click on the 'Login' button.
DELIVERY
To where can my order be delivered?
Our quoted prices apply to addresses in the mainland UK. For deliveries outside
the United Kingdom or not on the mainland, charges are calculated on a
case-by-case basis, depending on weight and destination. Contact us at
ukmailorder@sallyexpress.com for delivery arrangements outside the UK.
How much does delivery cost?
Within the UK mainland, the cost is £3.75 (+vat) for orders less than £100 in
total (ex vat total). All orders over this value have free delivery.
Items that are awaiting stock are usually dispatched within 3 days and we will
keep you updated by e-mail. Please Note: Items that state "Special Order Only"
can take up to 6 weeks to be delivered. If you need any further information
please call us on 0870-766-6071 and be ready to quote your order number.
Packaging
All of our products are carefully packaged to ensure that they reach you in
great condition.
We use a next working day courier service for your convenience.
RETURNS POLICY
We go the extra mile to ensure that your products arrive in perfect condition.
If you are not satisfied with your purchase we will make an exchange or gladly
refund your money - within 14 days of original purchase - if faulty or damaged.
We just ask that you notify us as soon as possible.
Please email for instructions on returning items. We cannot accept returns
without an authorisation number being issued by one of our customer service
team.
TERMS AND CONDITIONS
Availability
We aim to hold all products in stock at all times. However, sometimes a product
might prove more popular than we expected and therefore there may be occasional
delays. If so, we will give you our best estimate of delivery times and
endeavour to keep you informed.
Privacy Policy
Sally Express uses the latest in Secure Server Technology to ensure that all
personal and transactional information is protected to the highest standards.
We will not give your personal details to other companies, although we may hold
your data so that your details and/or order can be processed and/or account
maintained.
We want to keep you up to date with key information about new ranges,
promotional offers and what's coming soon. We may also use your details to send
you information about other Sally Express goods and services we sell or for our
research purposes. You may ask us to exclude you from this list at anytime buy
sending an e-mail to ukmailorder@sallyexpress.com
with your details.
Copyright © Sally Hair & Beauty Supplies Limited. All rights reserved.