Training Course Terms & Conditions

Definitions and Incorporation
In these Terms and Conditions reference to ‘We’, ‘Us’ or ‘Our’ means Sally Salon Services
Limited (where the training course is booked and attended in the United Kingdom) or Sally
Salon Services (Ireland) Limited (where the training course is booked and attended in the
Republic of Ireland). These Terms and Conditions shall apply to every training course booked
within this Training Prospectus to the exclusion of any other terms and conditions you may
wish to rely upon. By booking a place on a course within this Training Prospectus you are
deemed to have accepted these Terms and Conditions:
 
1. The Course
You will be allocated your place(s) on the course(s) on payment of the course fee(s) in full. We
reserve the right to decline applications.
All courses require a minimum number of one (1) attendee.
 
2. Course Fees
Course fees are correct at the time of publication and exclude the cost of products required
for the course unless expressly stated. We reserve the right to vary the course fees from time
to time without notice to you.
 
3. Payment
Payments must be made in full at the time of the booking. Payments made via debit or credit
cards over the telephone must be made by the cardholder. We will not accept payment details
from a third party.
 
4. Course Content
We will endeavour to cover all the topics outlined in the relevant section of this Training
Prospectus. We have the right to make any changes to the course content which are
necessary to comply with any changes to Industry best practice, any applicable law or safety
requirement, or which do not materially affect the nature or quality of the course and which
do not affect the course accreditation. You acknowledge and agree that all course material,
programme material, the Training Prospectus and copies of such and all intellectual property
rights in such materials (including but not limited to copyright) are Our property. Neither
you nor your substitute delegate will copy and/or distribute the whole or any part of those
materials without Our prior written consent. Some courses require compulsory periods of
private practice outside of the classroom, building upon and developing techniques and skills,
ensuring that such techniques and skills have been mastered before continuing on to the next
classroom module. If you fail to demonstrate that you have an adequate level of competency
(including, but not limited to, providing evidence that you have undertaken sufficient practical
experience), without incurring any liability whatsoever to you, the trainer reserves the right
to exclude you from attending subsequent classroom sessions. If you are excluded from
completing the course you will fail the course and you will not be entitled to a refund of the
course fee nor be permitted to re-schedule. You may be permitted to re-sit examinations at the
sole discretion of the trainer and subject to payment of a re-sit fee.
 
5. Course Pre-requisites
Please ensure you comply with the relevant pre-requisites as detailed in the Training
Prospectus. Where you are required to bring your own hairdressing tools, this includes but is
not limited to brushes, combs, gowns and hairdryers. When bringing electrical equipment (not
limited to hairdryers, clippers and hair straighteners), it is your responsibility to ensure that it
has a safety certificate (complying with the Electrical Safety at Work Regulations under the
Health and Safety Act). Where you are required to bring a model you must ensure they are
over 16 years of age, (18 years of age for certain courses) and that they have completed and
signed a Model Indemnity Form (which are available from Us.) If you are acting as a model you
will be required to sign a Model Indemnity Form as a course pre-requisite. Where any colour
is being applied, in accordance with the relevant manufacturer’s instructions, you must ensure
that the colour product is skin tested on your model at least 48 hours before the course. We
reserve the right, without incurring any liability to you (including no obligation to refund the
course fees), to exclude you from taking part in the practical aspects of the course if you fail to
comply with the course pre-requisites which could result in you failing the course. Where the
course requires you to allow other candidates to work on your nails, it is your responsibility to
ensure that your nails are in good, healthy condition. By signing up to the course you confirm
you have never suffered from an allergic reaction, sensitivity or any other medical condition as
a result of or arising from a nail treatment. Our trainers reserve the right to exclude you from
attending a course if our trainer reasonably considers that your nails are in poor and unhealthy
condition. If excluded you will not be entitled to a refund nor be entitled to re-schedule
to another course or date. It is your responsibility to ensure that you have all the required
products/kits on the day of the course. We strongly advise you to check, prior to the date of
the course, with the relevant store where you will be attending the course that any products
and/or kit required for the course are in stock and available for you to purchase. We reserve
the right to reject you from attending a course where we reasonably suspect that you are
under the influence of drugs and / or alcohol, without incurring any liability to you. If excluded
you will not be entitled to a refund nor be entitled to re-schedule to another course or date.
 
IMPORTANT: You warrant and confirm that you have the required level of experience
and/or qualification to attend and participate in the course you have booked. We reserve
the right to reject you from a course where we discover you are not qualified without
incurring any liability or obligation to you. If rejected from a course, you will not be
entitled to a refund of the course fees paid or any expenses incurred by you in attending
the course from which you were rejected.
 
6. Cancellation and Refunds
Professional/trade card customers
 
IMPORTANT: ONCE BOOKED, YOU CANNOT CANCEL YOUR PLACE ON THE COURSE.
 
If you fail to attend a booked course you will not be entitled to a refund or offered an
alternative course.
Consumer Customers
If you are a consumer and you have booked a course over the telephone or via our website you
have the right to cancel your booking within 14 days of the date you booked the course. However
where the course is due to take place within 14 days of the date you booked your place, you
cannot cancel your booking. You have no right of cancellation where you have booked your
course in one of Our stores.
 
Refunds for courses booked through one of Our stores can only be processed in Our stores.
Courses booked through our website will be refunded via our website. For further details about
your cancellation rights and how to obtain a refund you can contact:
UK: 0330 1235447 ROI: 1890 253 405
Email: training@salon-services.com
Refunds can only be made on the same card used to make the original purchase and by the
cardholder.
 
If you have failed to attend a course because of a medical condition, We may at Our absolute
discretion, on being presented with a valid medical certificate and subject to an administration
fee of £20 payable by you, offer you a place on an alternative course of equivalent value, subject
to availability. We may, at our absolute discretion, agree to accept a substitute delegate in your
place subject to your delegate having the required experience and/or qualification and subject to
you paying an administration fee of £20. A substitute will be required to sign a declaration that
they accept these Terms and Conditions before attending the course, failing which they will not be
permitted to attend the course and we will have no further obligation or liability to you. We reserve
the right to cancel any course or course venue at any time at our absolute discretion. Where we
cancel a course we will attempt to notify you as soon as possible in writing or by telephone or by
email, as appropriate, and we will use all reasonable efforts to re-schedule an alternative course
or date for you. Our total liability to you for cancelling a course or course venue will be limited to a
full refund of the course fees paid by you. Where we have given you less than 24 hours notice of a
cancellation, on presentation of a valid receipt or ticket, we will refund any direct travel expenses
you may have incurred. We will NOT be responsible for any other losses, costs and expenses
you may have incurred including but not limited to model fees, accommodation costs, childcare,
wages and loss of earnings.
7. Insurance Cover
It is your responsibility to ensure that your existing insurance policies cover your attendance and
participation on the course and that any new certificate gained through completion of a course will
be covered by your existing or new insurance policy.
 
8. Liability
Nothing in these Terms and Conditions shall limit or exclude our liability for death or
personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
All warranties, conditions and other terms implied by statute or common law are, to the
fullest extent permitted by law, excluded from the provision of Our training courses. We
shall under no circumstances whatever be liable to you, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, for any loss of revenue, loss of profit,
loss of goodwill, or any indirect or consequential loss arising under or in connection with
this Training Prospectus and the supply of courses contained in it. Our total liability to you
in respect of all other losses arising under or in connection with this Training Prospectus
and the supply of courses contained in it, whether in contract, tort (including negligence),
breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the
course fee paid by you.
 
9. Data Protection
We are committed to preserving the privacy of our customers. We may use your personal data
for administrative purposes and we may keep this information for a reasonable period. We (or
our agents) may also contact you by post, email, SMS or telephone to let you know about any
products or services or special promotions that we think may be of interest to you. You will be
given the opportunity to opt out of receiving marketing communications on each occasion. We
may also share your personal data with companies within our group some of whom may be
located outside of the EEA and with our third party training providers in relation to the courses
offered in this Training Prospectus, on the basis that they will not divulge your details with other
third parties. We may also disclose or share your personal data in order to comply with any legal
obligation or to protect the rights, property, or safety of Our business, our customers or others.
This includes exchanging information with other companies and organisations for the purpose of
fraud protection, credit risk reduction and criminal investigations.
 
10. General
We reserve the right to vary these Terms and Conditions at any time. If any provision of these
Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be
deemed severed and the validity and enforceability of the remaining provisions of these Terms and
Conditions shall not be affected. All courses are subject to availability. Certificates of completion
will be sent to you by post or email within 30 days following completion of your training course.
Certificates should be kept safe as duplicates may not be available and will attract a charge. Any
dispute or claim in relation to a course booked in the United Kingdom shall be governed by and
construed in accordance with English law and you agree to submit to the exclusive jurisdiction
of the English courts. Where a course is booked in the Republic of Ireland, Irish law will prevail
and you agree to submit to the exclusive jurisdiction of the Irish courts. None of these Terms
and Conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a
third party other than any substitute delegate of yours. Sally Salon Services Limited, registered
in England and Wales with company number 1060763 and having its registered office at Ground
Floor, Inspired, Easthampstead Road, Bracknell RG12 1YQ. Sally Salon Services (Ireland) Limited,
registered in the Republic of Ireland with company number 203978 and having its registered
office at Temple Chambers, 3 Burlington Road, Dublin 4, Ireland D04 RD68. Directors: M Dewey
(USA), M Faulkner (USA), J Finch (UK). All written correspondence should be sent to Ground Floor,
Inspired, Easthampstead Road, Bracknell RG12 1YQA

Last update: 13/12/2016 17:15